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FAQ. General Information
When will I receive my ring?
For standard orders, we ship 6 weeks after purchase.
FEDEX DOMESTIC SHIPPING: $25 Ground. All packages are sent FEDEX Signature NOT required. If you would like Signature Required, there is an additional $10 charge. Once we send you your tracking number, it is your responsibility to call 1-800-GO-FEDEX and instruct them whether you would like your package left on your porch or if you would like to pick it up at your local FEDEX facility. If your package is stolen off your porch, we are not responsible. We are happy to make you a new ring, but it will be at full cost.
INTERNATIONAL FEDEX SHIPPING: $50. All packages are sent FEDEX Signature NOT required. If you would like Signature Required, there is an additional $10 charge. Once we send you your tracking number, it is your responsibility to call 1-800-GO-FEDEX and instruct them whether you would like your package left on your porch or if you would like to pick it up at your local FEDEX facility. If your package is stolen off your porch, we are not responsible. We are happy to make you a new ring, but it will be at full cost.
I need my ring ASAP. Do you offer a Rush Option?
If you need your ring in less than 7-8 weeks, simply select the 'Shotgun Rush Delivery' option from the 'Delivery Option' dropdown menu when purchasing your ring. Your ring will ship out in 15-20 days.
What's my ring size?
We highly recommend our Custom Sizer Program to guarantee the perfect fit. For only $45 we'll send you a set of 3 aluminum ring sizers. We suggest going to a local jeweler, determining your approximate ring size, and then selecting that size when checking out. Because finger size varies throughout a day, wear the sizers for a few days to find the best fit, and then follow the directions to let us know your size. Once you get your titanium ring, if the size and width are not what you told us when you returned your sizers, you'll get a new ring for free in exchange for the original (within the first 30 days after purchase). Simply select "Custom Sizer Program" from the dropdown menu when purchasing your ring.
If you choose not to go with our Custom Sizer Program, we suggest going to several local jewelers and having them measure your ring size.
Do you offer engraving services?
Yep! We can engrave any ring with a titanium interior. Simply select 'Personalized Engraving' from the dropdown menu when purchasing your ring. Then type the words you would like engraved in the box below. There is a 30 character max for engravings. The default font is Cambria. We can accommodate most fonts found in Word, just be sure to specify when ordering.
What if my ring doesn't fit?
All of our rings come with a lifetime sizing exchange guarantee. So if the ring doesn't fit, or your size changes down the road, we can offer to make a new ring at 50% the cost of the original. The original ring will need to be returned to us in exchange for the new one.
If you purchased Custom Sizers, you can get a free sizing exchange within the first 30 days after purchase.
What are the possible widths?
We can make a ring with just about any width. But our most popular widths are:
1/8” = 3.5mm
3/16” = 4.8mm
7/32” = 5.6mm
¼” = 6.4mm
5/16” = 7.9mm
3/8” = 9.5mm
½” = 11mm
If you would prefer a different width, let us know in the Notes section during checkout.
Will my Titanium ring last?
Titanium bands are jewelry without compromise - strong, impermeable and lightweight. They offer the best of both worlds: beauty and durability. Each of our rings are carefully handcrafted from a single billet of pure titanium and all of our inlays are securely stabilized to preserve their natural durability. With a unique ability to take on a variety of finishes as well as its glorious color and shine, titanium is the perfect material for the perfect ring!
We have sold our rings to professional chefs, firemen, surfers, and trapeze artists, and have only heard back from them how thrilled they are with their choice and how amazed they are that their ring can withstand their lifestyle. Having said all of this, we back all our rings 100% and will always fix or replace an inlay should it need it. Titanium absolutely can scratch. The only material on earth that really doesn’t scratch is a diamond, which will shatter instead. If you are particularly concerned about how rough you are on your hands, you may want to opt for one of our Lifetime Care Options when purchasing your ring.
How waterproof are the inlays?
When we choose an inlay material, we do so with two things in mind: durability and beauty. Many of the woods we use for our wood inlays are ultra stabilized under a patented high pressure process, making them as impermeable to water as humanly possible and incredibly resistant to scratches. If you are particularly concerned about your lifestyle and wood inlays, you may want to get our fabulous Band Balm. Our most durable inlays are M3, Resin and Stone.
Can Titanium be cut if I'm in an accident?
What is anodization?
One of the most magical things about Titanium is that it can be anodized a variety of colors. Anodization is the process that produces those fabulous accent colors you see on our bands. By passing electricity through titanium in a conductive bath, a transparent titanium-oxide layer is formed on the band’s surface. The amount of voltage in the bath determines the thickness of the oxide and color produced. Each iridescent color is seen through the refraction of light on the transparent oxide layer. Because the colors are optically created, they may look different depending on the time of day, viewing angle and light source. Anodization is not permanent, and will eventually fade and wear over time. This is why we only anodize on the interior and protected groove of our bands.